Terms of Use

Welcome to our website (“Site”) owned and operated by Smile Train, Inc. (also referred to as “us,” “we,” and “our”) which is a 501 (c)(3) non-profit recognized by the internal revenue service of the United States federal government. These terms of use (“Terms”), which include our Privacy Policy, govern your use of our Site and any services offered through our Site (“Services”).

PLEASE READ THESE TERMS CAREFULLY BEFORE USING OUR SITE AND SERVICES. BY ACCESSING OUR SITE, YOU CONFIRM THAT YOU HAVE READ AND AGREE TO BE LEGALLY BOUND BY THESE TERMS, WITHOUT LIMITATION OR QUALIFICATION.

We may modify these Terms at any time by posting a revised version on our Site or, if we determine appropriate, by sending you an email or other notice. Please review these Terms from time to time because your continued use of our Site after modified Terms have been posted indicates your consent to the modified Terms.

This agreement is entered into in the English language, if a non-English language version of these Terms was posted or provided, you agree that the translation is provided for convenience only and that the English language version will govern.

1.    About our Site. The Site is a platform that allows donors, patients and their families, medical professionals, and volunteers to gather information, donate and learn more about the Smile Train vision. We reserve the right to introduce new objectives and update or withdraw any of the information available on our Site at our sole discretion, and we will not be liable to you for exercising this discretion. 

2.    Privacy Policy. The personal information you provide in the course of using the Site will be used in accordance with our Privacy Policy, the terms of which are hereby incorporated into and form part of these Terms.

3.    Site Content. Smile Train provides users with access to an extensive amount of resources (“Content”) on our Site. Unless otherwise indicated, all Content on our Site (including text, graphics, logos, button icons, audio clips, writings, images, and photographs) is copyrighted by and proprietary to Smile Train and its licensors. You may use our Content only as expressly permitted in these Terms or as otherwise approved in writing by Smile Train.

4.    Use of Content. You may print or download one copy of Content for your personal and non-commercial use on the condition that: (i) you do not copy, distribute, or otherwise use the Content in any media; and (ii) you do not alter the Content or any proprietary notices. You may not otherwise use in any manner Content, in whole or in part, without Smile Train’s prior written consent. You may not use any automated or manual device or method to “scrape” or otherwise obtain our Content or any user data.

5.    Use of Our Site and Services. You agree to use our Site only for lawful purposes and in a manner that does not infringe the rights or restrict the use and enjoyment of our Site by any third party. Some of our Services may permit you to upload content (e.g., data, questions, comments, suggestions, or the like), which will be treated as non-confidential and non-proprietary information. If you choose to create a fundraising page, you must create log-in information as described on the Site. Additional terms and conditions may apply to certain activities on our Site, such as making a donation to Smile Train. We assume no responsibility or liability for the timeliness, deletion, mis-delivery or failure to store any user communications or personalization data or settings. All such risks are borne solely by you. When you upload or otherwise send user content through our Services you grant Smile Train a worldwide, nonexclusive, irrevocable, perpetual, royalty-free, sub-licenseable right to reproduce, distribute, create derivative works of, publicly display and perform the user content in all media now known or later developed. Smile Train reserves the right to remove any user content and communications from our Site in its discretion at any time without notice. You warrant that you have the right to include (and grant to Smile Train the above license to) any third-party materials and all individuals’ names, likenesses, and voices that you include in any user content.

6.    Conduct on the Site. You may use the Site and our Services on the condition that you do not: (i) transmit any software or other materials that contain any virus, worm, time bomb, Trojan horse, or other harmful or disruptive component or otherwise interfere with operation of the Site; (ii) use the Site for any unlawful purpose or otherwise violate any applicable laws, statutes, rules, or regulations; including, without limitation, all privacy laws and content regulation; (iii) upload any content or information that is unlawful, fraudulent, threatening, harassing, blasphemous, abusive, libelous, defamatory, obscene, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling or otherwise objectionable or that infringes on our or any third party’s intellectual property or other rights; (iv) upload any content without authorization to do so; or (v) upload any spam, advertisements, solicitations, chain letters, or other unsolicited commercial communication.

7.    Your obligations. 

When using or accessing the Site, you agree that you:

(a)    are responsible for restricting access to and use of your account and password, and accept responsibility for all activities that occur under your account and password;
(b)    agree to immediately notify us of any unauthorised use of password or account or any other breach of security;
(c)    will provide true, accurate, current and complete information about yourself as required by us;
(d)    will not disclose to any third party (except as required or requested by us) a user’s information provided to you; 
(e)    will cooperate with our requests for additional information with respect to your eligibility and usage of our Site; and

When using or accessing the Site, you agree that you will not:

(a)    post, list or upload content or items in inappropriate or prohibited categories or areas on our Site, including:
i.    content or items that may be considered culturally or religiously offensive in any way;
ii.    content or items which may not be considered to be in compliance with general local law, Islamic law, rules, morals, values, ethics and traditions;
iii.    content or items that may threaten national security; and
iv.    content or items which may constitute or be considered to promote gambling.

8.    Copyright Agent. Smile Train respects the intellectual property of others and requests that individuals who use our Site also respect them. If you believe that your work has been copied in a manner that constitutes copyright infringement, please contact our designated copyright agent, in writing, at: 

By email: [email protected]

By mail: Smile Train, Inc. 633 Third Ave., 9th Floor, New York, NY 10017 USA, Attn: Legal Department, Copyright Compliance Manager

Please notify our designated copyright agent with the following information:

(a)    a physical or electronic signature of the owner of the copyright or a person authorized to act on the owner’s behalf;
(b)    identification of the copyrighted work that you claim has been infringed;
(c)    identification of the material that you claim is infringing and information reasonably sufficient to permit Smile Train to locate the material (for example, by providing a URL to the material);
(d)    your name, address, telephone, number, email address and other information sufficient to permit us to contact you;
(e)    a statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
(f)    a statement that the information in your notice is accurate, and a statement, made under penalty of perjury, that you are the copyright owner or are authorized to act on the copyright owner’s behalf.

9.    Requesting Permission to Use Content. To request permission to otherwise use Content from our Site or from other Smile Train printed materials, please send your request to [email protected]. When submitting a request, please provide the following:
(a)    Information about the exact Smile Train material you propose to use or copy, including, as available, the title of the document, page numbers, section titles, and copyright dates; for Content from our Site, include the web address (URL) and, if possible, attach a copy of the specific Content you wish to use;
(b)    Provide an explanation of how you wish to use or distribute (including channels of distribution) the Content or other material and whether you wish to sell or charge for reprinted materials;
(c)    Provide a description of your organization or business and its activities; and
(d)    Provide contact information, including fax number, email address, and/or mailing address.

Smile Train reserves the right in its discretion whether to grant permission. Smile Train may grant permission to use portions of its materials if the material will be reproduced for educational purposes, and if the material will not be used for commercial or for-profit activities.

10.    Trademarks: Our name and our trademarks and service marks, including “Smile Train,” the “Smile Train logo,” and “Changing The World One Smile At A Time,” which are registered service marks, and other indicia of source are owned by Smile Train (collectively, "Our Trademarks"). You may use Our Trademarks only as expressly permitted by Smile Train. All rights not expressly granted to you in these Terms of Use are reserved and retained by us or our licensors.

11.     Reporting Violations. We are committed to ensuring that listed items and content on our Site comply with these Terms of Use. If you believe that a listed item or content breaches these Terms of Use, please notify us and we will investigate.

12.    Medical Disclaimer: SMILE TRAIN DOES NOT PROVIDE MEDICAL SERVICES OR ADVICE AND DOES NOT GUARANTEE FINANCIAL SUPPORT FOR ANY REQUIRED MEDICAL SERVICES. YOU ACKNOWLEDGE THAT THE INFORMATION ON THE WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE” FOR GENERAL INFORMATION AND EDUCATIONAL PURPOSES ONLY. NO INFORMATION ON OUR SITE OR IN OTHER MATERIALS IS INTENDED AS MEDICAL ADVICE, AND SHOULD NOT BE RELIED UPON AS A SUBSTITUTE FOR CONSULTATIONS WITH QUALIFIED HEALTH PROFESSIONALS WHO ARE FAMILIAR WITH YOUR OR YOUR CHILD’S INDIVIDUAL MEDICAL NEEDS. ALWAYS SEEK THE ADVICE OF YOUR INDEPENDENT PHYSICIAN OR OTHER QUALIFIED HEALTH PROFESSIONAL WITH ANY QUESTIONS YOU MAY HAVE REGARDING YOUR OR YOUR CHILD’S MEDICAL CONDITION. SMILE TRAIN IS NON-RPOFIT ORGANISATION AND WILL NOT BE HELD LIABLE FOR ANY MEDICAL ADVICE PROVIDED BY HEALTCARE PRACTITIONERS. 

13.    No Warranties; Disclaimer: OUR SITE, SERVICES, AND CONTENT ARE MADE AVAILABLE FOR YOUR USE ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF TITLE OR NON-INFRINGEMENT, IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE (EVEN IF THE PURPOSE HAS BEEN DISCLOSED), WARRANTIES ARISING BY COURSE OF DEALING OR CUSTOM OF TRADE OR OTHERWISE. WE MAKE NO REPRESENTATION OR WARRANTY THAT: (A) OUR SITE, SERVICES, OR CONTENT WILL BE ACCURATE, COMPLETE, APPROPRIATE, RELIABLE OR TIMELY; (B) OUR SITE, SERVICES, OR CONTENT WILL MEET YOUR REQUIREMENTS; OR (C) YOUR ACCESS TO AND USE OF OUR SITE, SERVICES, OR CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE, FREE OF VIRUSES, MALICIOUS CODE OR OTHER HARMFUL COMPONENTS OR OTHERWISE SECURE. IF YOU RELY ON OUR SITE, SERVICES OR CONTENT YOU DO SO ENTIRELY AT YOUR OWN RISK. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES. ACCORDINGLY, SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

14.    Third Party Sites: Our Site may contain references or links to third-party web sites, web pages, materials, information and resources (collectively, "Third-Party Sites") solely as a convenience to our users. We do not control, are not responsible or liable for, and do not endorse any Third-Party Site. You: (i) should review the terms of use and privacy policies that govern any Third-Party Site and make your own independent judgment regarding your use of any Third-Party Site; and (ii) acknowledge you are solely responsible for any consequence of your use of any Third Party Site.

15.    Limitation of Liability: TERMINATING YOUR USE OF OUR SITE IS YOUR SOLE RIGHT AND EXCLUSIVE REMEDY FOR ANY CLAIMS OR CAUSE OF ACTION ARISING FROM USE OF OUR SITE, SERVICES, OR CONTENT AND YOU AGREE THIS LIMITED REMEDY IS PART OF THE BARGAIN BETWEEN YOU AND SMILE TRAIN. UNDER NO CIRCUMSTANCES WILL SMILE TRAIN, ITS VENDORS, LICENSEES, LICENSORS, AGENTS, EMPLOYEES, OFFICERS, DIRECTORS OR VOLUNTEERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OUR SITE, SERVICES, OR CONTENT, WHETHER BASED ON CONTRACT, TORT (STRICT LIABILITY OR OTHERWISE), INCLUDING LOSS OF VALUE, LOSS OF USE, LOST ANTICIPATED PROFITS, LOSS OF DATA OR INFORMATION OF ANY KIND OR LOSS OF GOODWILL OR OPPORTUNITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES. IF, NOTWITHSTANDING THESE TERMS, SMILE TRAIN IS HELD LIABLE TO YOU FOR ANY DAMAGE OR LOSS IN CONNECTION WITH YOUR USE OF OUR SITE, SERVICES, OR CONTENT, YOU AGREE THAT SMILE TRAIN’S AGGREGATE LIABILITY WILL IN NO EVENT EXCEED $US100. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF LIABILITY, SO THE FOREGOING LIMITATION MAY NOT APPLY TO YOU.

16.    Indemnification: You agree to indemnify, defend (if Smile Train requests) and hold harmless Smile Train, its vendors, licensees, licensors, agents, employees, officers, directors, partners, and volunteers (the “Indemnitees”) from and against any and all losses, damages, liabilities, fees and costs, including attorneys' fees and court costs, which may be incurred by any Indemnitee in connection with your breach or alleged breach of these Terms or your use of the Site, Services, or Content. You may not settle or compromise any claim that would affect any Indemnitee's rights or legally obligate any Indemnitee without the Indemnitee’s prior written approval in each case. Smile Train reserves the right to control the defense (with its own counsel) of any indemnified claim.

17.    Governing Law: Our Site is controlled by Smile Train, which is headquartered in the State of New York, United States of America, and can be accessed from all fifty states as well as from other countries and locations around the world. As each of these locations may have laws that differ from those of New York, by accessing this Site you agree that the laws of the State of New York, without regard to its conflicts of law principles, will apply to all matters arising from or relating to use of our Site, Services, and Content. You also irrevocably: (i) submit to the exclusive personal jurisdiction and venue of the courts located in the State and County of New York with respect to all such matters; and (ii) waive any objection to the venue of those courts based on an inconvenient forum or other reasons. Smile Train makes no representation that our Site, Services, or Content are appropriate or available for use outside the United States. You are responsible for complying with all local laws concerning your access of our Site, Services, and Content. You are solely responsible and liable for accessing our Site from locations where doing so would be illegal or prohibited. If you attempt to access our Site from certain locations, we may instruct you to access an affiliate Site originating from or nearer your location. Smile Train’s delay in enforcing these Terms will not be considered a waiver or limitation of any of its rights or remedies. If Smile Train determines or suspects that you have violated these Terms, Smile Train may disclose any information we have about you if we determine in good faith it is necessary or appropriate in connection with any investigation or complaint regarding your use of our Site. The term “including” is illustrative and means “including, but not limited to.” If any provision of these Terms is held by a court to be unenforceable, that provision will be modified to the extent necessary to make it enforceable or, if that is not possible, it will be deleted and the remaining Terms will be enforceable to the full extent permitted by law. 

18.    Disputes. You hereby agree to the fullest extent permitted by applicable law, that you irrevocably waive all right to trial by jury as to any issue relating hereto in any action, proceeding, or counterclaim arising out of or relating to these Terms. If you are a resident of the United States, then you hereby agree that notwithstanding anything herein to the contrary, any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be determined by arbitration administered by the International Centre for Dispute Resolution in accordance with its International Arbitration Rules.

19.    Entire Agreement. These Terms constitute the entire agreement between you and Smile Train with regard to your use of our Site, Services, and Content.

20.    Amendments. Smile Train reserves the right to change, amend or reproduce these Terms of Use from time to time as it may deem fit. Any such change, amendment or reproduction is binding and effective from the data which it is posted on the Smile Train website.

21.    Miscellaneous. Any failure by either party to exercise or enforce any right or provision of these Terms does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of these Terms is ineffective or unenforceable for any reason, then it will be replaced with a provision which as far as possible achieves the same thing and the rest of these Terms shall continue to apply. These Terms may be transferred to a third party, without your consent, but this will not affect your rights or obligations. A person who is not a party to these Terms shall have no rights to enforce any term of these Terms except insofar as expressly stated otherwise.

22.    Questions: If you have any questions about these Terms or our Site, please contact us at [email protected]. By mail: Smile Train, Inc. 633 Third Ave., 9th Floor, New York, NY 10017 USA, Attn: Legal Department.